1.Oliveo Escapes is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat, bicycle, horseback, foot, or other form of active travel; consumption of alcoholic beverages; civil unrest; terrorism; etc. Oliveo Escapes reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and well-being of guests.
2. Your driver will be waiting for you at the airport or your confirmed pick up point (Cruise, Train Station, etc) at the confirmed arrival time that you provide. Oliveo Escapes provides a grace period of 2 hours beyond the confirmed arrival time and after this, the chauffeur company will bill you directly for additional waiting time. Rest assured that the driver will wait for you no matter how long, but that you will be invoiced for extra hours (anything after 2 hours beyond the confirmed arrival time).
3.Likewise if extra transport costs are incurred due to weather conditions (airplanes diverting to different locations or cruise ships calling into different ports at last minute, etc) they will not be absorbed by Oliveo Escapes and will be billed directly to the client from the transport company. NOTE- you can protect yourself against any eventuality by purchasing full insurance.
4.If extra transport hours or additional transfer services (beyond the confirmed itinerary) are incurred during the tour due to the guests’ request, they will be billed directly.
5.Where appointments are included (wineries, cooking classes, tastings, etc), clients must arrive within 30 minutes of the appointment time or they may have to forfeit the event (with no refund) due to the supplier’s scheduling / other appointments on the day.
6.If extra transport hours or additional transfer services (beyond the confirmed itinerary) are incurred during the tour due to the guests’ request, they will be billed directly.
7. Our services never include
- Airfare not listed in the itinerary
- Transfers not specific in the itinerary
- Entrances fees not listed
- Meals not specified in the itinerary
- Laundry expenses
- Room Service
- Excess Baggage Charges and Porterage
- Passport and Visa fees
- Personal and Travel Insurance
- Airport Taxes
- Optional Excursions and Upgrades
- Gratuities to Chauffeurs
- Rental car local if not included
- Any item specified as «Own Arrangements»